Return and Exchange Policy
Our Return and Exchange Policy
At Lucknow Best Chikankari, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to help.
Return Policy
Return Window: You may return items within 7 days of delivery for a full refund or exchange.
Conditions for Returns:
- Items must be unused, unwashed, and in their original condition with all tags attached
- Products should be returned in their original packaging
- Custom-made or personalized items cannot be returned unless defective
- Sale items may have different return conditions
Exchange Policy
We offer exchanges for size, color, or style within 7 days of delivery, subject to availability.
Exchange Process:
- Contact us within 7 days of receiving your order
- Provide your order number and details of the item you wish to exchange
- Ship the item back to us in its original condition
- Once we receive and inspect the item, we'll process your exchange
How to Initiate a Return or Exchange
- Contact our customer service team with your order number
- Provide the reason for return or exchange
- We'll provide you with return shipping instructions
- Pack the item securely with all original tags and packaging
- Ship the item to the address provided
Refund Process
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or full refund at no additional cost to you.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
Contact Us
For any questions about returns or exchanges, please contact our customer service team. We're here to help make your shopping experience as smooth as possible.
Note: This policy applies to orders placed through our website. We reserve the right to refuse returns that don't meet our policy conditions.