FAQs
Frequently Asked Questions
1. What is Lucknowi Chikankari?
Lucknowi Chikankari is a centuries-old embroidery craft from Lucknow, known for delicate stitches, graceful motifs and timeless elegance.
2. Are all your products hand-embroidered?
Yes. Every Chikankari product sold by Lucknow Best Chikankari is hand-embroidered by skilled artisans. Natural variations in stitch placement and motifs are signs of genuine handwork, not defects.
3. Where are your products sourced from?
Our pieces are sourced directly from artisans and trusted craft partners in Lucknow, helping us offer genuine work at direct-from-source prices.
4. Which fabrics do you offer?
Our collection includes modal, cotton, rayon, malmal or mulmul, Chanderi and other carefully selected ethnic-wear fabrics. Check each product page for the exact fabric, fit and work details.
5. How should I choose my size?
Measure a well-fitting non-stretch kurti from underarm to underarm, multiply by 2 and compare with the product measurement. If you are between sizes, prefer a relaxed fit, or have fuller arms or hips, choose the larger size. Read our Size Guide or get free WhatsApp fit help before ordering.
Get Free Size Help on WhatsApp
6. Is Cash on Delivery available?
Cash on Delivery is available for eligible Indian PIN codes where supported by our shipping and payment partners. Availability is confirmed during checkout.
7. How long does delivery take?
Shipping is free across India. Orders are normally processed within 1–3 business days. Delivery time depends on the destination and courier serviceability. Tracking details are shared after dispatch.
8. Can I cancel an order?
You may submit a cancellation request before the order is fulfilled or handed to the courier. Sign in through Manage My Order. Every request is reviewed before confirmation.
9. What is the return and exchange charge?
Eligible returns and exchanges can be requested within 7 calendar days of delivery. A fixed ₹250 charge applies: for a return it is deducted from the approved refund; for an exchange it covers return pickup and delivery of one replacement item. No charge applies to a verified damaged, defective or incorrect item.
10. Can I exchange for another size, colour or product?
Yes, subject to availability. Choose a replacement size, colour or another product from our collection and send the selection with your order number. Any price difference is adjusted separately.
11. Does every order include a complimentary surprise gift?
Every India order includes a complimentary surprise gift. This offer does not apply to international orders.
12. How can I contact you?
For product, size or order assistance, call or WhatsApp +91 8400107716 or email care@lucknowbestchikankari.com.