Returns, Exchanges & Order Cancellation

Easy order support

Cancel, Return or Exchange Your Order

Sign in with the same email used at checkout. Shopify sends a secure 6-digit code—no password is required.

Manage My Order

Cancel Before Pickup

Submit a cancellation request while the item is unfulfilled and has not been handed to the courier.

No automatic cancellation: we review and confirm every request.

7-Day Return · ₹250

Request an eligible return within 7 calendar days of delivery. A fixed ₹250 return pickup and handling charge is deducted from the approved refund.

7-Day Exchange · ₹250

Exchange for another available size, colour or product. The ₹250 charge covers return pickup and delivery of one replacement item.

How the ₹250 Charge Works

  • Return: ₹250 is deducted from the final approved refund after the item passes inspection.
  • Exchange: ₹250 covers reverse pickup plus delivery of one replacement item.
  • Different product: any price difference is adjusted separately. You pay the difference if the new item costs more; an eligible lower balance is refunded after inspection.
  • Damaged, defective or incorrect item: no ₹250 charge after verification.

Choose Your Exchange

For a quick size exchange, tap the required size below. WhatsApp will open with the chosen size already filled in—just add your order number and current product name.

Different Colour / Other Size

Tell us the colour or size you want. Availability is confirmed before pickup is arranged.

Select Size / Colour

Choose a Different Product

Browse the collection, copy the product link you want, then send it with your order number.

Browse All Products

Send Selected Product

Avoid a Size Return: Get a Free Fit Check

Before ordering, send the product link plus your body bust, well-fitting kurti bust and height. We will recommend the safest size.

Get Free Size Help

Return & Exchange Eligibility

  • Submit the request within 7 calendar days of delivery.
  • The item must be unused, unworn and unwashed, with original tags and packaging.
  • Personalised, altered, made-to-order, and clearly marked Final Sale / Clearance items are not eligible unless damaged or incorrect.
  • Handcrafted garments may show small variations in stitch, motif placement or colour. These are natural signs of genuine handwork and are not normally considered defects.
  • Do not send any item without approval and return instructions.

How to Submit a Return

  1. Open Manage My Order and sign in.
  2. Select the delivered order and choose Return items.
  3. Select the item and reason, add details, and submit.
  4. Wait for approval and pickup instructions.

Damaged, Defective or Incorrect Item

Contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. After verification, we will arrange a replacement, exchange or refund at no additional cost.

Refund Timing

After the returned item is received and inspected, the approved refund—after the applicable ₹250 return charge—is issued to the original payment method. Banks and payment providers usually take 5–7 business days to reflect the amount. COD refunds may require bank or UPI details.

Need Help?

Email care@lucknowbestchikankari.com or call/WhatsApp +91 84001 07716 with your order number.