Shipping policy

SHIPPING POLICY

Last updated: 26 July 2026

Lucknow Best Chikankari ships authentic, 100% hand-embroidered products from Lucknow across India and to supported international destinations.

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days, excluding Sundays and public holidays.

Handcrafted, customized or made-to-order products may require additional processing time. If additional time is required, our team will contact the customer.

Delivery estimates begin after the order has been dispatched, not from the date the order was placed.

  1. INDIA SHIPPING CHARGES

• Free standard shipping is available on prepaid orders of ₹1,299 or more.

• A ₹79 standard shipping charge applies to orders below ₹1,299.

• Cash on Delivery orders may include an additional ₹50 COD handling charge.

The final available shipping method and applicable charge will be displayed during checkout.

  1. INDIA DELIVERY ESTIMATES

• Metro cities: approximately 3–6 business days after dispatch.

• Other cities and towns: approximately 5–9 business days after dispatch.

• Remote locations: approximately 7–12 business days after dispatch.

These timelines are estimates and are not guaranteed. Delivery may be delayed because of courier operations, festivals, weather conditions, strikes, incorrect addresses, remote-location serviceability or circumstances outside our reasonable control.

  1. CASH ON DELIVERY

Cash on Delivery is available only for eligible Indian PIN codes where supported by our courier and payment partners.

COD availability and any applicable COD handling charge will be confirmed during checkout.

Cash on Delivery is not available for international orders. All international orders must be prepaid.

  1. INTERNATIONAL SHIPPING

International orders are accepted only for destinations supported during checkout.

Available payment methods and international shipping charges will be displayed before the customer completes payment.

International shipping rates may vary according to the destination country, order weight, package size and products included in the order.

International delivery normally takes approximately 10–15 business days after dispatch.

This is an estimated delivery period and not a guarantee. Customs clearance, destination-country regulations, carrier delays, public holidays or requests for additional documents may extend the delivery period.

  1. CUSTOMS, DUTIES AND IMPORT TAXES

International shipping charges paid during checkout cover transportation from India to the delivery address.

Unless checkout expressly states otherwise, international shipping charges do not include customs duties, import VAT/GST, brokerage charges, clearance fees or any other taxes or charges imposed by the destination country or carrier.

Any applicable destination-country or carrier charges must be paid by the recipient. Lucknow Best Chikankari does not control or pre-calculate these charges.

The recipient is responsible for providing any identification, tax information or documents lawfully required for customs clearance.

Before ordering, international customers should check likely import charges and requirements with their local customs authority.

If the recipient refuses the parcel, does not provide the required customs documents or does not pay applicable destination-country charges, the parcel may be delayed, held, destroyed or returned to us.

Any eligible refund will be processed only after the returned parcel is received and inspected by us. Unrecoverable original shipping charges, return shipping charges, customs charges or carrier fees may be deducted from the refund where legally permitted.

  1. ORDER TRACKING

Tracking information will be shared by email, SMS or WhatsApp after the order has been dispatched, where tracking is available.

Please allow sufficient time for the courier’s tracking system to activate after dispatch.

Customers should contact us with their order number if tracking does not update for an unusually long period.

  1. SHIPPING ADDRESS AND CONTACT DETAILS

Customers must provide a complete and accurate shipping address, PIN or postal code, email address and working phone number.

Requests to change an address must be made before dispatch. We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the courier.

Delivery problems caused solely by incorrect or incomplete customer-provided information may result in additional re-shipping or return charges, subject to applicable law.

  1. FAILED DELIVERY, REFUSAL AND RETURN TO ORIGIN

A parcel may be returned to us because of:

• An incorrect or incomplete address

• An incorrect PIN or postal code

• Customer unavailability

• Repeated failed delivery attempts

• Refusal to accept the parcel

• Failure to respond to the courier

• Failure to complete customs clearance

• Failure to pay applicable import charges

If a parcel is returned for any of these reasons, re-shipping charges may apply.

Where a refund is eligible, it will be processed after the returned parcel is received and inspected. Unrecoverable shipping, return, COD, customs or carrier charges may be deducted where legally permitted.

  1. DELAYED OR LOST SHIPMENTS

If an order has not arrived within the expected delivery period, the customer should contact us with the order number and tracking details.

We will coordinate with the courier partner and assist in tracing the shipment.

Courier investigations may require additional time. If the courier officially confirms that a parcel has been lost, the matter will be resolved according to our Refund Policy and applicable law.

  1. DAMAGED OR TAMPERED PACKAGES

Customers should inspect the external condition of the parcel at the time of delivery.

If a parcel appears visibly damaged, opened or tampered with, the customer should take photographs or a video before opening it and contact us promptly.

Claims relating to damaged, incorrect or missing products will be handled according to our Refund Policy. Customers may be asked to provide photographs, an unboxing video, the order number and packaging details to support the investigation.

  1. HANDCRAFTED PRODUCT NOTE

Every Chikankari product sold by Lucknow Best Chikankari is genuinely hand-embroidered by skilled artisans.

Small natural variations in stitches, motifs, thread tension or placement are characteristics of genuine handcrafted work and are not automatically considered defects.

  1. CONTACT INFORMATION

For shipping, tracking or delivery assistance, contact:

Lucknow Best Chikankari
Operated by Infinity Ventures

Phone and WhatsApp: +91 8400107716

Email: infinityventures80@gmail.com

Business and Return Address:

Plot No. 7, Chandralok Enclave
Sultanpur Road, Khurdahi Bazar
Near Crowne Plaza Hotel
Lucknow, Uttar Pradesh – 226002
India

  1. POLICY UPDATES

We may update this Shipping Policy when our delivery partners, shipping charges, serviceable locations or operating procedures change.

The version displayed on our website at the time an order is placed will apply to that order, subject to applicable law.